1. Know what is in each box you’re sending off-site. Some boxes may have reached their retention period and can be securely destroyed.
2. Make sure to choose the correct box size and try not to over pack the boxes.
3. Do not pack hanging files/folders (Pendaflex) in a box to be stored off-site. Storing Pendaflex hanging folders will destroy the box.
4. Make sure retention periods are noted, try storing documents with the same retention period in the same box. This makes it easy for destruction when the box does hit retention.
5. Correctly labeling boxes will help identify the item you are looking to retrieve. Do not write information on the box lid or on the sides of boxes.
6. Records should be in an organized format:

•Barcode
•Date Ranges
•File Index
•Destruction Date
•Summary of Contents

Moving sensitive information off-site can be stressful, but hopefully these helpful tips will take the stress out of your move. If you have any other question or need advice on sending your records off-site, feel free to give one of our WAM Customer Service Representatives a call and they will be happy to help.

The majority of WAM clients are “box level” clients. They order strictly by the box and can access items on our web ordering system by using a category code, date range, sequence range, general description, alternate code, etc. Our “file level” clients can access items on our web ordering system as well by simply listing the file name desired. Our online system does allow “box level” accounts to order files as well, but there are a few steps that need to occur before that can happen. The first step is to know the name of the file you are searching for (this must be the complete file name). The second step is to know the WAM box barcode number of the box the file is stored in. Once you have this information you will then fill out a form on the web ordering system that allows the system to recognize that you want to order a single file even though your account is setup to order boxes. Ordering a file from an un-indexed box will add roughly 3-5 minutes to your order time.

WAM encourages all clients that want to order by the file instead of by box to consider indexing. There are benefits to file indexing which are:

•Indexing provides you with a complete and accurate list of all files that are stored at WAM.
•Better security for your items by tracking the barcode on each file.
•Provides a standard structure for your database to easily identify what you are looking for.
•The ability to easily and quickly order items on the web ordering system.
•File purges become easier because you are able to see the individual file name and information of each box.
•The cost of indexing is relatively low compared to the cost of not being able to locate items that you are in need of.

What web browser should I be using?
Internet Explorer 7 or 8 is the browser that works best. Anything newer than Internet Explorer 8 will not work with the ordering system. *Please note: Internet Explorer is the only web browser that will work with the web ordering system.

Why isn’t my order complete when I put the item in the cart?
Once the order is in the cart, it is automatically saved but not submitted. You must then click checkout for the order to be processed.

Why is there a required date/time field?
The date/time field is used for letting us know when your rush service will be completed by. *Please do not fill out the required date/time field on the order submit screen; this section is only for Rush Orders.

How do I transfer the information about my boxes into the database?
WAM has our clients use an import template to list all box information that should be uploaded into the database. If you have questions about the import template, contact your WAM Service Coordinator and they will be able to help.

How do I edit my inventory?
To edit your inventory you will need to determine the item that you wish to edit. Then double click the line item and it will bring you to the inventory edit screen. From there you are able to make any changes needed. Then select “submit” and the changes will take effect immediately.

How do I locate a box by its description?
There are two different ways to search your inventory. There is a Quick Search that allows you to enter a single piece of information (barcode, alternative code, ect). Or there is an Advanced Search, which is a more in-depth search, with many value options (descriptions, destroy dates, etc). So first you will need to select the method of search:

•Quick Search: From the “Inventory” tab click on “Getting Started,” then choose from the “Container” or “Filefolder” searches. Select the query you wish to use as your search tool by using the drop down box. Enter your information and click “Search.” Your search results will be displayed but you may need to sort through the results to determine the items needed. The more specific your search criteria, the more accurate results.

•Advanced Search: Select desired method of searching from the drop down menu. Make sure that the comparison is correct for your search. All contents and descriptions should use the comparison “contains” only. Enter in the appropriate search criteria, select the add button and click query.

*Once complete with the searching options, see “To Complete your order” section below.

How do I order a report online?
•Once logged in, go to “Cart” which is under the “Order” sections on the left hand side of the page.
•You should then be on the “Cart” screen, select “Add to Cart” which is a heading across the top of the page, and then select “Reports.”
•In the “Reporting Services” screen, select the report type you wish to order. You will then click “next,” which is under the drop down box.
•Continue to click “next”, until you get to the “Add to Cart” button.
•The report will be listed in the “Cart” grid.

*Please note: Everything is already setup for you, if you change any of the selections, the report will not be downloaded. Be sure to notify your Client Service Coordinator if you do not have the reports option set up already.

How do I check the status of my order?
The RSWeb.net allows our clients to check the status of the order. To do so you will need to:
•Go to “Order Status” on the left hand side of the page under the “Order” section.
•You will then need to enter in the desired search method. If you use the begin/end date option, be sure to check the boxes next to each.
•Select “Search”
•Item status will then be listed in the grid.
•To view order detail, double click on the line of the item you wish to view.

I ordered 25 boxes by the cutoff time, why didn’t my boxes get delivered as scheduled?
For orders 25 boxes or more, the delivery will be made next day due to the volume needing to be transported.

I requested a pickup of 25 boxes, why weren’t my boxes picked up as scheduled?
A pick-up for 20 or more boxes are scheduled 2-days in advance on a first come first serve basis.

One last note:
*Make sure that all of the information is filled in correctly. The work order account is your company’s account number. Be sure that the contact person and address is correct as well.

We hope this helps, and if you have any other questions we may not have answered, contact your WAM Client Services Coordinator at 800.715.6683 and they will be able to assist you.

• WAM will be donating gift cards, prom dresses, jewelry, shoes, and makeup so the kids at Youthcare can have a wonderful Prom experience.

• Washington Archives Management is now a sponsor for The Heartbeat Serving Wounded Warriors Golf Invitational on September 16th, 2011 with Proliance Surgeons.

• Allwest Transportation and Washington Archives Management were co-sponsors of the Senior Prom Night at Franke Tobey Jones on May 14th at Stadium High School.

Our WAM survey should take less than five minutes to complete. Your survey questions, responses and results are kept in strict confidence and used in compliance with legal requirements. We do not share your information with third parties and we will never use your survey responses other than in accordance with this privacy policy unless we have your consent. If you have any questions about the survey, please contact us at nalicea@washingtonarchives.net

o How long have you been employed with WAM? 3 years

o Hobbies: Walking/Running

o Favorite Food: Chicken or any Mexican Dish

o Favorite Quote: Live or let live.

o Favorite Holiday: Christmas

o Dream vacation spot: Aruba

o Favorite Movie: Matrix

o Favorite Books: The Audacity of Hope by Barak Obama and The Land by Mildred D. Taylor

o Favorite Sports Team: LA Dodgers & LA Lakers

o Favorite Restaurant: Bobs Big Boy’s and The Olive Garden

o What do you like best about being a part of WAM? The ownership and being a part of a growing company.

o If you were stranded on a desert island and you could only have 3 items with you what would they be? Immediate Family, Buck Knife and Fishing Pole

o If you had to choose 1 CD to listen to for the rest of your life, what would it be? “Catch me next lifetime” Erica Badu

Save Your Business
Depending on the type of disaster, we can help get your business back up and running in a matter of minutes, rather than hours by minimizing the time required to restore your server systems and data. Restore an entire server system with bare metal recovery, migrate to a new system or quickly browse to specific files and folders to perform granular recovery of your data.

Of companies that have experienced catastrophic data loss:
• 43% of companies never reopened
• 51% of companies closed within 2 years
• 75% of companies without business continuity plans fail within three years of a disaster

You can count on:
• Fast 24×7 Web Access to your Data
• Unlimited Data Transfers
• Support for files larger than 5GB
• Seed large data sets in the Data Center
• Overnight shipping from the Data Center

Key Benefits of BackSync Backup:
• Reduce IT costs by simplifying backup maintenance.
• Eliminate tape drive and media storage costs.
• No hardware or appliance purchases required.
• Supplements existing backup systems by providing offsite backup of your most critical information.
• Long-term retention makes compliance easy.
• Laptop and remote office backups are ensured.
• Bit level file versioning saves space and bandwidth.
• Local disk and online backup for FAST backup and restore.
• Support for Exchange, SharePoint, MS SQL, MySQL, Active Directory, Windows, OS X, Linux and Solaris.
• Onsite backup server option for larger environments.

Chris Knight is also one of our Customer Service Representatives and has been with the company for three years. Chris started working for WAM as a temp in our Lacey location before we realized what an asset he would be. Chris works with clients on a daily basis, taking work orders, assigning pulls, and interacting with clients to ensure their orders are fulfilled. Chris enjoys the new change because it shows he is moving within the company and this change gives him to opportunity to continue to learn new thing. Chris says he is “happy to be with a company like WAM, where the owners know my name and make an effort to get to know me.”

Jared Padruchny just started at WAM as a Delivery Driver and has been here for a month. Jared is still learning the daily tasks but enjoys working here because he is learning new things and it is a great learning experience. Jared pulls documents and delivers them to our clients on a daily basis, as well as helps out in the warehouse fulfilling daily responsibilities. When he’s not working here at WAM, Jared likes to read books on history, current events, and play baseball. Jared has shown that he is a hard worker and he always makes sure he is doing the right thing.

Maricel Kambhiranond is our Data Entry Specialist here at WAM. Maricel started as a temp in 2009 and worked on and off throughout the years until April 2011 when she became full-time. Maricel daily tasks include digital imaging, data entry, indexing, assisting others within the company and miscellaneous jobs. Maricel enjoys working here and says, “I have learned a lot with communication here and hope to grow within my job.”

For a small business Clay was perfect, loyal, honest, and hard working, “he would truly give it his all”. Clay was not just dependable, he was there every morning with the coffee made and would be there till all the jobs were done and done right. Clay had his opinions and we all lived with them. Clay was stubborn; it was the Clay way or the highway. Clay was also the one that always knew how to make things work; he knew how to make that forklift work when no one else could. We all thought he could make some things work just by intimidation. Clay had a special talent for “rigging”; whether it was moving a 20-foot conference table by crane through a plate glass window 14 floors up or a Beluga whale to the Shed aquarium in Chicago. Clay figured it out and successfully got it done. Clay helped relocate Beluga’s through an exchange program that Point Defiance participated in, he also went to Calgary, Canada to pick up two orphaned Polar Bears and to Portland, Oregon for a couple of Snow Leopards’ all without incident.

It’s not really hard to describe what Clay Gurnoe meant to our Company, he was very much part of our foundation. Without people like Clay there would have been no Merchants Moving, then Allwest Transportation and now Washington Archives Management. He was part of the fabric and the culture that creates a family that makes up a small business. This is what sustains through the highs time and the many low times that a small business must endure to succeed. It’s people like Clay that are the difference between success and failure.

To me personally Clay was a mentor; he was always ethical and honest. He taught me the business from the back end of the truck. He showed me by example to respect people and their things no matter who they are and whatever their situation. Thank you Clay we have always respected you and loved you. We will miss you and always carry you with us.

-The Nauberts