We have attempted to provide our clients with complete answers to the questions we get most often. WAM uses RSWeb.net, which is a real-time interface that gives clients direct access to their records inventory. With this ordering system, our clients have the ability to search for records, modify indexed data, and place orders if authorized to do so. This frequently asked question sheet should help walk you through the steps, helping to resolve issues you may have experienced while using our ordering system.
What web browser should I be using?
Internet Explorer 7 or 8 is the browser that works best. Anything newer than Internet Explorer 8 will not work with the ordering system. *Please note: Internet Explorer is the only web browser that will work with the web ordering system.
Why isn’t my order complete when I put the item in the cart?
Once the order is in the cart, it is automatically saved but not submitted. You must then click checkout for the order to be processed.
Why is there a required date/time field?
The date/time field is used for letting us know when your rush service will be completed by. *Please do not fill out the required date/time field on the order submit screen; this section is only for Rush Orders.
How do I transfer the information about my boxes into the database?
WAM has our clients use an import template to list all box information that should be uploaded into the database. If you have questions about the import template, contact your WAM Service Coordinator and they will be able to help.
How do I edit my inventory?
To edit your inventory you will need to determine the item that you wish to edit. Then double click the line item and it will bring you to the inventory edit screen. From there you are able to make any changes needed. Then select “submit” and the changes will take effect immediately.
How do I locate a box by its description?
There are two different ways to search your inventory. There is a Quick Search that allows you to enter a single piece of information (barcode, alternative code, ect). Or there is an Advanced Search, which is a more in-depth search, with many value options (descriptions, destroy dates, etc). So first you will need to select the method of search:
•Quick Search: From the “Inventory” tab click on “Getting Started,” then choose from the “Container” or “Filefolder” searches. Select the query you wish to use as your search tool by using the drop down box. Enter your information and click “Search.” Your search results will be displayed but you may need to sort through the results to determine the items needed. The more specific your search criteria, the more accurate results.
•Advanced Search: Select desired method of searching from the drop down menu. Make sure that the comparison is correct for your search. All contents and descriptions should use the comparison “contains” only. Enter in the appropriate search criteria, select the add button and click query.
*Once complete with the searching options, see “To Complete your order” section below.
How do I order a report online?
•Once logged in, go to “Cart” which is under the “Order” sections on the left hand side of the page.
•You should then be on the “Cart” screen, select “Add to Cart” which is a heading across the top of the page, and then select “Reports.”
•In the “Reporting Services” screen, select the report type you wish to order. You will then click “next,” which is under the drop down box.
•Continue to click “next”, until you get to the “Add to Cart” button.
•The report will be listed in the “Cart” grid.
*Please note: Everything is already setup for you, if you change any of the selections, the report will not be downloaded. Be sure to notify your Client Service Coordinator if you do not have the reports option set up already.
How do I check the status of my order?
The RSWeb.net allows our clients to check the status of the order. To do so you will need to:
•Go to “Order Status” on the left hand side of the page under the “Order” section.
•You will then need to enter in the desired search method. If you use the begin/end date option, be sure to check the boxes next to each.
•Select “Search”
•Item status will then be listed in the grid.
•To view order detail, double click on the line of the item you wish to view.
I ordered 25 boxes by the cutoff time, why didn’t my boxes get delivered as scheduled?
For orders 25 boxes or more, the delivery will be made next day due to the volume needing to be transported.
I requested a pickup of 25 boxes, why weren’t my boxes picked up as scheduled?
A pick-up for 20 or more boxes are scheduled 2-days in advance on a first come first serve basis.
One last note:
*Make sure that all of the information is filled in correctly. The work order account is your company’s account number. Be sure that the contact person and address is correct as well.
We hope this helps, and if you have any other questions we may not have answered, contact your WAM Client Services Coordinator at 800.715.6683 and they will be able to assist you.